Support ticket

Open a ticket

You do not need to be signed in. Leave an email so the team can write back, and you will get a reference the moment the ticket is sent.

Disputing a warning, mute or ban? Find it on your appeals page to submit an appeal attached to that case. If the punishment is missing or you cannot sign in, use this form to ask for help.

Your ticket

Tell us what you need in your own words. If it is about something that already happened — a purchase, a login you did not make, a bug — say roughly when, and include anything we can look up: a transaction id, a username, the server you were on.

What is this about

Pick the closest one. It decides who sees it first — nobody is turned away for choosing wrong.

Your email

So we can write back. There is no account on this ticket — this address is the only channel.

Your in-game name

So the team can find the ban. We cannot verify it from here, so type it exactly as it appears in game.

Subject

What happened

Include anything that helps us find the record — roughly when it happened, which server, and what you were told at the time.

You can have three tickets open at once.

← Support

Support ticket

Open a ticket

Disputing a warning, mute or ban? Find it on your appeals page to submit an appeal attached to that case. If the punishment is missing or you cannot sign in, use this form to ask for help.

Your ticket

What is this about

Pick the closest one. It decides who sees it first — nobody is turned away for choosing wrong.

Account & login

Store & purchases

Technical support

Privacy & data

Media application

Other